Privacy Policy

Last updated: February 14, 2026

1. Introduction

Lofi Analytics Ltd Co, operating as Coldhelm (“we,” “us,” or “Coldhelm”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, book a consultation, or engage our deployment and managed care services.

2. Information We Collect

We may collect the following types of information:

Booking information: Name, email address, and scheduling details collected through Calendly when you book a consultation.
Payment information: Billing details processed through Stripe. We do not store your full credit card number — Stripe handles payment data in accordance with PCI-DSS standards.
Setup information: Technical details about your environment collected during kickoff and deployment, including network configuration, hardware inventory, and system requirements.
Communications: Messages exchanged via email, Slack, or other channels during and after your engagement.

3. How We Use Your Information

We use the information we collect to:

Schedule and conduct consultations.
Plan and execute your cluster deployment.
Process payments and manage subscriptions.
Provide post-deployment support, including hypercare and managed care.
Communicate with you about your engagement.
Improve our services.

4. Third-Party Services

We use the following third-party services:

Stripe — for payment processing. Stripe's privacy policy governs their handling of your payment data.
Calendly — for consultation booking. Calendly's privacy policy governs their handling of your scheduling data.
Vercel — for website hosting only. No analytics or tracking services from Vercel are used.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Data Handling During Setup

During deployment, we may have temporary access to:

Your server room or designated hardware installation space.
Cluster hardware for configuration and testing.
Network credentials and system accounts necessary for deployment.

We do not copy, retain, or transmit your data off your premises. All access is temporary and limited to what is required for deployment and configuration. We strongly recommend rotating all shared credentials after deployment is complete and will remind you during handoff.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Setup documentation and engagement records are retained for the duration of any active Managed Care subscription plus a reasonable wind-down period. You may request deletion at any time.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Inference runs locally on your hardware — your prompts, responses, and data stay on your machines and never pass through our systems.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Restrict or object to certain processing of your information.

To exercise any of these rights, please contact us.

9. Cookies

Our website uses only minimal, functional cookies necessary for the site to operate (such as session management). We do not use analytics cookies, tracking pixels, or any third-party tracking technologies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact

If you have questions about this Privacy Policy or how we handle your information, please book a consultation or reach out to us directly.